Your questions, answered.

You can send a quote request as a guest. Keep the private link shown after submission. An account lets you manage requests from one place; registering in the same browser can attach your current guest requests to that account.

Product prices are listed in USD by format and size on the product pages. Select your options to see the product price. We confirm delivery, any applicable taxes and agreed extras in an itemized quote before payment. If a price is not listed for your specification, request a quote.

A clear full-body photo can be reviewed for a cartoon person figurine. Choose a supported style and size, and keep the outfit, pose, hands and shoes visible. The product pages show the available heights.

Classic pet figurine charms are documented at 4 and 6 cm. A metal keyring is confirmed separately. A custom couple figurine keychain uses a different 6 or 8 cm range; its reference needs two visible people.

A relief frame has raised sculpted detail. A freestanding framed figurine has a figure projecting from the frame. The two formats use different preparation, measurements and subject rules.

Standard photo figures follow the visible outfit and pose. Missing clothes, imagined objects and non-handheld furniture do not become automatic options. Ask for a review if the desired scene differs from the photo.

No. Uploading a reference for your request is not marketing consent. Reference files are private and are not added to the public gallery by default.

Open the private request page, inspect the latest numbered version and confirm that you reviewed it. The system records the version and file fingerprint. A new version requires a new approval.

Use the support form or contact route and refer to the design version. Revision scope and any additional cost are agreed in the quote. Unlimited free changes are not promised.

Send your delivery country in the quote request. The available carrier, price and estimate are confirmed for that route before payment. A factory dispatch estimate is not a worldwide delivery guarantee.

They are decorative keepsakes. No toy-safety or food-contact certification is claimed. Keep small parts away from young children and pets.

Keep the item and all packaging. Send photographs through the support form with your request reference. We review the issue against the approved design and dispatch record, then explain the applicable remedy.

JPG and PNG. Other formats, including SVG and executable files, are rejected.

Each reference must be between 128 KB and 10 MB, with both dimensions greater than 300 pixels.

Yes. Product rules determine required reference slots. Couple and owner-with-pet figures need two matching views.

For full-body figures, show the complete standing subject, including hands and shoes.

Provide visible front-facing facial information. Obscured faces and side-only photos are unsuitable.

A simple background helps isolate the subject. Avoid distracting objects.

An evenly lit, centered half-body or close portrait with space above the head. One to three subjects is recommended.

Use two matching reference views with consistent subjects and action. We review whether separate images can be composed.

Yes. Supported styles vary by format, subject and size. Only documented options are offered.

The documented Semi-realistic person examples are 8 and 10 cm. Smaller choices are blocked.

Yes. Realistic pet figures and charms are available at 4 and 6 cm in this catalog.

This launch offers only the products in the two approved price images. Full-size realistic human figures are not available.

Standard display figures are 4, 6, 8 and 10 cm. Ordinary single-person charms are 4, 6 and 8 cm.

Couple display figures are 6, 8 and 10 cm; couple scenes and charms are 6 and 8 cm.

Standard single-pet figures and charms are 4 and 6 cm.

Round and square photo badges are 4 and 5 cm.

This catalog lists 6 and 8 cm relief photo frames.

Person plus seat height, excluding the cloud base. Weight includes the person, seat and base.

Ordinary figure charms exclude the loop. Framed figure charms include it.

Scene formats support one to four documented props, reviewed for printability. Ordinary figure formats do not automatically include furniture.

No transparent effect is reproduced in this full-color route. Small glasses can also be fragile.

Metallic and mirror-like reflections cannot be reproduced by the standard matte full-color route.

Photo badges do not support custom text.

Yes where the selected format supports it. Character support, length and placement are checked in the preview.

The manuals list standard figurine blind boxes and standard relief boxes, with format-specific fittings.

No. Catalog weights are approximate item weights. Packed shipping weight is confirmed separately.

Only after the quote, verified payment, valid delivery address and current design approval are recorded.

Payment providers are awaiting activation. You can submit a private order request without paying.

International shipping, taxes and extras are confirmed in the reviewed quote.

The supplied factory standard states dispatch within 7 days of a successful factory order. International transit is additional.

No. Carrier routes, local holidays and customs vary. A delivery estimate is confirmed for your address.

Custom design and production take time. Same-day shipping is not offered.

Request a change before dispatch through the private order page. Availability depends on the production and carrier stage.

Send photos, the order reference and packaging through support. We compare them with your approved configuration.

Keep the parcel and packaging. Provide photos of the unopened outer package if available and of the damaged item.

The factory asks for reports within 7 days of receipt. Applicable statutory rights remain available.

Custom work is produced from your approved configuration. Change-of-mind returns are generally unavailable, subject to applicable consumer rights.

Use the private support form. Production and legal record requirements may affect timing.

Gallery examples are supplier references and demonstrations. No buyer identities, star ratings or testimonials are invented.

Keep it away from heat and drops. Dust gently with a soft dry brush, and avoid solvents and abrasive cleaning.

The request is recorded against your design version. A replacement preview requires a new approval.