Before production
A photo request can be cancelled before payment and production release. If you have accepted a quote or paid, use the support form to ask about the current stage, work already completed and any applicable cancellation cost. Do not assume design work can be reversed after approval.
Damage, wrong item or missing parts
Keep the item, inner protective packaging and outer carton. Send images of the issue and your private request reference. We compare the delivered item with the approved design and fulfilment record, then explain the available remedy. A paid refund is handled through the actual payment channel.
Custom-made differences
A miniature is a styled printed interpretation of a photograph. Small surface marks and reasonable color differences from a screen preview are distinct from breakage or a wrong product. Revision scope and agreed requirements belong in the quote and approved design record.
Your consumer rights
This page does not remove rights that apply in your location. The remedy and any return instruction are confirmed after review of the order and destination. Do not ship a return to an unconfirmed address.
Evidence for a manufacturing or delivery issue
The manufacturing reference identifies transport damage, a wrong size or model, incorrect agreed content and a missed agreed dispatch date as issues for review. Send the accepted order details and clear evidence of the problem. For suspected transport damage, include an unopened outer-parcel photo where available, followed by the inner packing and damaged piece.
Keep the item in its received condition with its original packaging while support reviews the case. The reference distinguishes normal process marks and screen-to-print differences from a wrong item or breakage. A change of preference, accidental misuse or an incorrect address needs its own order review.
The source factory uses a seven-day reporting window after receipt. Report concerns promptly so the evidence can be reviewed; this source reference does not replace the terms agreed for your order or any consumer rights that apply to your location. Return instructions and the correct address are provided for the actual order; do not post to a supplier contact copied from an old manual.